Digital transformation of public services: history of the creation of the “Diia” platform and comparative analysis of international analogues (2019–2022)

Abstract

In studying digital transformation of public services, insufficient attention has been paid to analyzing the developmental stages of the Ukrainian Diia platform in the context of global trends in public services digitalization. One of the meaningful sources of information on this issue can be considered the comparison of the formation stages of similar platforms in different countries. Therefore, the purpose of the work is to analyze the historical features of the development and functioning of the Diia platform in comparison with leading global practices of digital transformation of public services during 2019–2022. The main research methods were historical–comparative analysis, which allowed to trace the development of digital public services in Ukraine and worldwide, historical–genetic method for identifying cause–and–effect relationships in the process of digital platforms formation, as well as a systematic approach and statistical data analysis. The main results. Based on the conducted research, key historical stages in the implementation of digital public services in Ukraine were identified, from the first electronic services to the creation of the unified Diia platform. A comparative analysis was conducted with the development history of successful international practices such as e– Estonia, Gov.uk, and others, which allowed identifying common and distinctive features in the evolution of these platforms. The influence of historical, economic, social, and political factors on the formation of approaches to the digitalization of public services in different countries was analyzed. Unique features and innovative solutions implemented in the Ukrainian platform, which were formed taking into account the national context and international experience, were identified. The article examines in detail the transformation of the Diia platform under martial law conditions, which created a unique precedent in the global practice of digital governance. The practical significance of the obtained results lies in the possibility of using the historical experience of the Diia platform development to improve existing digital public services and develop new services, as well as in forming recommendations for adapting state digital platforms to crisis conditions.